Meet EQwiip's Amazing Team

Chloe has more than 15-year experience in classroom trainings and in-store coaching in APAC region for Luxury Retail Brands. She has worked with the most recognizable luxury brands across luxury fashion, watches, jewelry and high-jewelry brands. She has a deep understanding of the mindset of luxury clients and knows how to interact and engage with them.

As a trainer, she aims to create a unique training experience immersing the participants. She anchors key learnings with role-practice and real stories. The individuals leave inspired and with a pro-active and successful mindset. She uses story-telling and emotional intelligence to elevate the Client experience.

Lydia has over 20-year experience in training and coaching. Passionate about gems and jewelry, she also completed and obtained a certification from the British Gemological Association. Since then, she has focused her work on jewelry and luxury retail.

As a trainer, Lydia’s objective is to share professional knowledge, to develop communication skills for better connection with Clients and create a unique and memorable experience. In the recent years, she has been focusing on Leadership and Coaching trainings to strengthen managers skills and support them to elevate their team.

Mina has been successfully working as a trainer and coach for the last 15 years in Korea.

Collaborating with Fortune 500 corporations and retail brands that have given her a strong experience in Coaching, Communication Skills, Emotional Intelligence, Leadership and Personal/Team Development.

As an experienced and certified coach, she uses coaching techniques to anchor core knowledge and unlock individuals’ challenges. She encourages individuals to step outside of their comfort zones to change their mindset and experiment/experience new skills.

Michelle has been working in the luxury industry since 2005 with solid experience in two of the most prestigious luxury houses. She has successfully developed and delivered classroom trainings and floor coaching for their frontline teams. With over a decade worth of luxury experience, she has a thorough understanding of the consumer trend, luxury market, Client mindset and the cultural differences.

Her expertise covers areas such as Selling Skills and Service Excellence, Sense of Luxury, Client Experience, Clienteling and Etiquette.

Rana has had the unique opportunity to have a global career, spanning 3 continents and overseeing a combined total of over 25 countries. In the past 15 years, she has gained incredibly rich experience in both consumer trend and behavior in the Luxury Market.

Extremely dynamic, driven by challenge and comfortable to navigate in multicultural environments, Rana understood the importance of training when she moved to Vietnam and worked with Global Link, premier luxury franchisee in Vietnam. As Operations Manager, she rolled out 8 mono-brand stores and 2 multi-brand boutiques (Runway).