“很抱歉我没有回复你，我已经忙疯了。” - 声明中说的是，那个人看到了你的邮件，却优先考虑其他人而不是你。
“So sorry I didn’t get back to you, I have been crazed.” – what the statement actually says is that person saw your email but prioritized other people over you.
We’re all busy, so it isn’t really an excuse. Being busy means you have to work harder to manage all the various forms of communication that come at you throughout the day.
So how busy CEOs catch up with their emails? Slab.com interviewed dozens of CEOs and here are their summaries and tips.
做早起的鸟儿 Be an early bird
You don’t have to set your alarm for 3:45 am as Tim Cook does, but waking up an hour earlier to review emails will improve your productivity. It’s also a nicer way start to your day and walk into the office ahead of the game.
高效 Be efficient
Set your inbox to thread conversations so that you can focus on one topic at a time and not responding late to issues that are already resolved.
不要保持沉默 Don’t be radio silent
Don’t open an email, read it, and close it ever. If you open it and it’s too involved to solve in that second, reply something like, “Hi xxx, got it. I will do some digging into this and reply within this week!” Then either delegate to your staff or flag it for actions.
12小时原则 The 12-hour rule
Try not to get behind. If you do get behind, jump back on email at night and clear your inbox.
不要歧视 Don’t discriminate
Be an equal opportunity emailer. Treat everyone with the same importance no matter what their title is or their job function.
要简洁 Be brief
You are not writing a novel. Be brief and to the point and try and write in a bullet point format versus in long paragraph form.
要明确 Be crystal clear
Include deadlines in your emails so that you’re setting clear expectations for response time.
使用正确的词语 Use the right words
CEOs are very deliberate about using the right words to create the desired effect. They often use common techniques in wording and phrasing， such as using "we" instead of "I"; use brief standardized responses; put an emphasis on empathy etc.
总是谈论客户 Always talk about customers
A common theme in CEO emails is an insistence on prioritizing customers. This is also how they create company’s values and culture.
The "CEO style" of emailing - terse declarations, short responses and with deep meanings and lightning speed - is definitely an efficient way to process daily tasks. Adapt some of the techniques above and let "busy" no longer an excuse!