“很抱歉我没有回复你，我已经忙疯了。” - 声明中说的是，那个人看到了你的邮件，却优先考虑其他人而不是你。
我们都很忙，所以这不是借口。忙碌意味着你必须更加努力地管理一天中各种各样的沟通方式。
那么，忙碌的首席执行官们是如何处理电子邮件的呢？Slab.com采访了几十位CEO，以下是他们的总结和建议。
“So sorry I didn’t get back to you, I have been crazed.” – what the statement actually says is that person saw your email but prioritized other people over you.
We’re all busy, so it isn’t really an excuse. Being busy means you have to work harder to manage all the various forms of communication that come at you throughout the day.
So how busy CEOs catch up with their emails? Slab.com interviewed dozens of CEOs and here are their summaries and tips.
1
做早起的鸟儿 Be an early bird
你不必像蒂姆·库克那样把闹钟设定在凌晨3:45，但是提前一小时起床查看邮件会提高你的工作效率。遥遥领先也是打开一天更好的方式。
You don’t have to set your alarm for 3:45 am as Tim Cook does, but waking up an hour earlier to review emails will improve your productivity. It’s also a nicer way start to your day and walk into the office ahead of the game.
2
高效 Be efficient
将你的收件箱设置为线程对话，这样你就可以一次只关注一个主题，而不会对已经解决的问题做出迟来的回复。
Set your inbox to thread conversations so that you can focus on one topic at a time and not responding late to issues that are already resolved.
3
不要保持沉默 Don’t be radio silent
不要打开、阅读、关闭邮件。如果你打开它，发现它太复杂而无法马上解决，你可以像这样回复：“你好xxx，收到了。我会做一些深入调查，并在本周内回复！”然后委托给你的员工，或标记它为采取行动。
Don’t open an email, read it, and close it ever. If you open it and it’s too involved to solve in that second, reply something like, “Hi xxx, got it. I will do some digging into this and reply within this week!” Then either delegate to your staff or flag it for actions.
4
12小时原则 The 12-hour rule
尽量不要落后。如果你的进度落后了，晚上再去看邮件，清理你的收件箱。
Try not to get behind. If you do get behind, jump back on email at night and clear your inbox.
5
不要歧视 Don’t discriminate
做一个公平的电邮发送者。对待每个人都一样重要，不管他们的头衔是什么或他们的工作职能。
Be an equal opportunity emailer. Treat everyone with the same importance no matter what their title is or their job function.
6
要简洁 Be brief
你不是在写小说。要简明扼要，试着用要点的形式写，而不是长篇大论的形式。
You are not writing a novel. Be brief and to the point and try and write in a bullet point format versus in long paragraph form.
7
要明确 Be crystal clear
在邮件中写明截止日期，这样你就可以对回复时间有明确的预期。
Include deadlines in your emails so that you’re setting clear expectations for response time.
8
使用正确的词语 Use the right words
CEO非常谨慎地使用恰当的词汇来创造预期的效果。他们经常在措辞和措词上使用常见的技巧，比如用“我们”而不是“我”；使用简短的标准化回复；强调同理心等等。
CEOs are very deliberate about using the right words to create the desired effect. They often use common techniques in wording and phrasing， such as using "we" instead of "I"; use brief standardized responses; put an emphasis on empathy etc.
9
总是谈论客户 Always talk about customers
CEO邮件的一个共同主题是坚持优先考虑客户。这也是他们创造公司价值和文化的方式。
A common theme in CEO emails is an insistence on prioritizing customers. This is also how they create company’s values and culture.
“CEO风格”的电子邮件-简短的声明，简短的回应和深刻的含义和闪电般的速度-绝对是一种有效的方式来处理日常任务。采用上面的一些技巧，让“忙”不再是借口！
The "CEO style" of emailing - terse declarations, short responses and with deep meanings and lightning speed - is definitely an efficient way to process daily tasks. Adapt some of the techniques above and let "busy" no longer an excuse!