什么是仆人式领导？
What Is Servant Leadership?
罗伯特·格林利夫在他1970年的文章中首次提出了“仆人式领导”这个词。
作为一个仆人式领导者，你首先是一个“仆人” – 你先关注别人的需要，尤其是团队成员的需要，然后再考虑自己的需要。你为他们提供达到工作和个人目标所需的支持，在适当的时候让他们参与决策，并在你的团队中建立社群意识。这将带来更高的参与度，更多的信任，以及与团队成员和其他参与者之间更强的关系。它还能促进创新。
仆人式领导本身并不是一种领导风格或技巧。相反，它是一种行为方式，你可以长期采用。让我们来看看定义“仆人型领导者”的十项品质。
Robert K. Greenleaf first coined the phrase "servant leadership" in his 1970 essay.
As a servant leader, you're a servant first – you focus on the needs of others, especially team members, before you consider your own. You give them the support they need to meet their work and personal goals, involve them in decisions where appropriate, and build a sense of community within your team.
This leads to higher engagement, more trust, and stronger relationships with team members and other stakeholders. It can also lead to increased innovation.
Servant leadership is not a leadership style or technique as such. Rather it's a way of behaving that you adopt over the longer term. Let’s take a look at the 10 qualities that define a servant leader.
仆人式领导的十项品质
10 Qualities Of A Servant Leader
1. 倾听 Listening
承诺会专注地倾听他人。提问来深入了解，并反映他们从别人那里听到的内容。
A deep commitment to listening intently to others. Ask clarifying questions and reflect what they hear from others.
2. 共情 Empathizing
寻求了解别人对情况的感受。假定善意。但不代表你不需要别人承担责任。
Seek to understand people’s feelings about the situation. Assume good intentions. Does not limit holding people accountable.
3. 有意识地行动 Acting intentionally
良好的自我意识与一般意识相结合，使你能够做出有意、明智的行动。
A well-developed self-awareness combined with general awareness enables you to make intentional, wise actions.
4. 为他人奉献时间 Dedicating time for others
积极寻找与他人建立关系的方法，培养社群意识。
Actively look for ways to build relationships with others and foster a sense of community.
5. 授权他人 Empowering others
雇佣有能力的人，并为他们引路。要认识到大家在一起是有原因的。
Hire capable people and show them the way. Recognize that we are gathered for a reason.
6. 排除障碍 Removing obstacles
确定他人成功所需的资源。寻找可以消除的组织及环境障碍来帮助团队。
Identify the resources others need to succeed. Look for organizational and situational barriers you can remove to help the team.
7. 为他人服务 Serving others
将员工视为值得信赖的管家，帮助他们成为最好的自己，从而更好地帮助团队实现目标。
Approach people as a steward trusted to help them become their best and enable the team to reach its goals.
8. 谦卑助人 Helping with humility
寻求说服他人，而不是强迫遵从。有效地在团队和个人之间建立共识。
Seek to convince others rather than coerce compliance. Effectively build consensus within groups and individuals.
9. 用诚信互动 Interact with integrity
散发开放和真实性。要知道，如何实现结果比结果本身重要甚至更重要。
Radiates openness and authenticity. Knows that how the outcome is achieved matters as much or more than the outcome.
10. 坚持 Persevering
尽管困难、障碍或沮丧，但保持稳健。积极寻找鼓励他人的方法。
Keep a steady course in spite of difficulties, obstacles, or discouragement. Actively looks for ways to encourage to encourage others.
记住，仆人式领导是关注他人的需要 – 而不是他们的感受。必要时要做出不受欢迎的决定或者给团队成员负面的反馈。
另外，不要完全依赖它 – 将其与其他领导风格，例如变革型领导风格结合使用，在这种模式下，你可以对未来形成一个鼓舞人心的愿景，激励人们去实现这个目标，管理其实施，并建立一个更加强大的团队。
Remember that servant leadership is about focusing on other people's needs – not their feelings. Don't avoid making unpopular decisions or giving team members negative feedback when this is needed.
Also, do not rely on it exclusively – use it alongside styles like Transformational Leadership, where you develop an inspiring vision of the future, motivate people to deliver this, manage its implementation, and build an ever-stronger team.